911 Department Rename and Quarterly Performance
Summary
A three-year MicroCall subscription will replace manual counting of non-emergency 911 calls, giving accurate data for staffing, accountability, and future funding requests — and every county department can use it.
At a glance
- Total mentions
- 4
- Last 30 days
- 0
Last discussed Aug 25, 2026.
Impact analysis
Just over $10,000 for three years, about 40% off the $16,500 list.
911 callers get faster, better-managed response; departments get data to justify staffing.
Mentions & discussions (4)
Commissioners Court — Regular Meeting — 2026-08-25
A three-year MicroCall subscription will replace manual counting of non-emergency 911 calls, giving accurate data for staffing, accountability, and future funding requests — and every county department can use it.
Commissioners Court — Regular Meeting — 2026-08-04
Washington County 911 handles nearly 28,000 calls a quarter with strong performance, but hiring is tough: from 144 applicants, only one viable candidate emerged. Three dispatcher vacancies remain.
Commissioners Court — Regular Meeting — 2026-05-05
E911 is now Washington County 911, reflecting Next Generation 911 technology. The quarterly report showed nearly 31,000 calls for service and answer times beating national standards, though two dispatcher positions remain open.
Commissioners Court — Regular Meeting — 2026-02-17
Washington County's 911 center handled 115,767 calls in 2025 — up 46% since 2020 — while answering 99% of 911 calls in under 10 seconds. Staffing is at 19 of 23 positions and departures dropped 57%, with a software purchase aimed at speeding hiring further.
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