Utility Billing Investigation
Summary
Residents report bills doubling or tripling with no change in usage, and say the utility's only answer is 'you must have a leak.' They're asking for a system-wide review of meters, billing practices, and a fair dispute process — including leak adjustments like Houston offers.
At a glance
- Total mentions
- 1
- Last 30 days
- 0
Last discussed Jan 12, 2026.
Impact analysis
Residents report bills from $700 to over $1,000 a month, with the River Bend fee alone reaching 87% of one household's water charge.
A review and dispute process would help households and small businesses facing unexplained spikes.
Households on fixed incomes and small businesses are absorbing bills they say they cannot verify or afford.
Mentions & discussions (3)
WATCH | Texarkana Water Utilities customer says bill jumped from $79 a month to $440. Accuracy of new meters cited as possible reason for charge spikes.
WATCH | Texarkana Water Utilities customer says bill jumped from $79 a month to $440. Accuracy of new meters cited as possible reason for charge spikes. Texarkana Gazette
City Council - Jan 12, 2026
Residents report bills doubling or tripling with no change in usage, and say the utility's only answer is 'you must have a leak.' They're asking for a system-wide review of meters, billing practices, and a fair dispute process — including leak adjustments like Houston offers.
Texarkana, Texas, residents ask City Council to investigate sudden water bill spikes
Texarkana, Texas, residents ask City Council to investigate sudden water bill spikes Texarkana Gazette
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