Improvements to the utility billing system are underway, including a new notification module (Tyler Notify) for better customer communication and a plan to integrate the payment portal with WaterSmart for a streamlined user experience. These changes aim to improve how residents manage their accounts and receive important service updates.
At a glance
Declining — being discussed less frequently. 0 mentions in the last 30 days, 1 the 90 before that.
These enhancements are expected to improve operational efficiency and potentially reduce costs associated with customer service inquiries and payment processing.
Residents will benefit from easier access to their billing information, faster communication during service disruptions, and more convenient payment options.
The city could potentially see a slight decrease in fee revenue if the discretion is used frequently.
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