Utility Billing Outsourcing to InfoSend
Summary
The city is outsourcing its water utility bill printing and mailing to InfoSend, Inc. to save money and add modern features like billing charts and e-bill inserts, though some residents raised data security and cost concerns.
At a glance
- Total mentions
- 1
- Last 30 days
- 0
Last discussed Dec 9, 2025.
Impact analysis
Projected net cost savings of approximately $70,000 annually through operational efficiencies.
Water utility customers who will receive more detailed electronic and paper bills with visual usage charts and city inserts.
Residents concerned about data privacy and outsourcing city functions out-of-state.
Mentions & discussions (1)
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